Terms Of Service

General

PLEASE READ THIS UNIVERSAL HOSTING AND DOMAINS TERMS OF SERVICE AND PRIVACY POLICY AGREEMENT CAREFULLY, AS IT CONTAINS IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS AND REMEDIES.

This Universal Terms of Service Agreement (this “Agreement”) is entered into by and between CloudMate Softwares and you, and is made effective as of the date of your use of this website ("Site") or the date of electronic acceptance. This Agreement sets forth the general terms and conditions of your use of the Site and the products and services purchased or accessed through this Site (individually and collectively, the “Services”). Services Agreements and additional policies apply to certain Services and are in addition to (not in lieu of) this Agreement. In the event of a conflict between the provisions of a Services Agreement and the provisions of this Agreement, the provisions of the applicable Services Agreement shall control.

The terms “we”, “us” or “our” shall refer to CloudMate. The terms “you”, “your”, “User” or “customer” shall refer to any individual or entity who accepts this Agreement, has access to your account or uses the Services. Nothing in this Agreement shall be deemed to confer any third-party rights or benefits.

At CloudMate, we are committed to protecting your privacy. We use the information we collect about you and your domain name, payment method to process registrations only. Please review the CloudMate Privacy Policy for more information.

Shared Hosting

Acceptable Usage Policies (AUP)

1.a) Examples of unacceptable material include: IRC Bots, Proxy Scripts, Anonymizers, Pirated Software, Warez, image hosting only sites that do not host an actual domain/normal website content, Escrow, High-Yield Interest Programs(HYIP), Bank Debentures ,Livechat/Chat Scripts,Download sites(Pirated softwares), Bank Debenture Trading Programs, and Prime Banks Programs, lottery sites, muds, rpg’s, hate sites,Facebook Bots,Instagram bots (Social Networking Related Bots), hacker focused sites/DDOS Programs/archives/programs,testing environments (Storing your Website Projects), sites promoting illegal activities,Flash Games or Online Gaming Sites,Movie’s,MP3 Songs,File hosting. No refunds will be given.

1.b) We reserve the right to refuse service to anyone. Any material that in our judgment that is obscene or threatening is prohibited and will be removed from our servers with or without notice. Failure to respond to email from our abuse department within 48 hours may result in the suspension or termination of your services. If in doubt regarding the acceptability of your site or service, please contact us and we will be happy to assist you. No refunds will be given. In case of any Website/Reseller/Master/Alpha Reseller using High Resource/Usage or which is not suitable for our Environment We have rights to Cancel those orders

1.c) All the Shared Environment Plans are only for Average Usage,You need to consider Upgrading your Plans as per the Websites Usage.

1.d) You shall agree to use only licensed and legal third party softwares in connection with your use of our services. CloudMate Softwares reserves the right to suspend or cancel a customer’s access to any or all services provided, at any time, or when CloudMate Softwares decides that the account has been inappropriately used or otherwise.

1.e) Potential harm to minors is strictly forbidden, including but not limited to child pornography or content perceived to be child pornography (Lolita). Any site found to host child pornography or linking to child pornography will be terminated immediately without notice. We will also report this to the appropriate authorities. No refunds will be given.

1.f) You are not allowed to create hosting with free domains like .tk .ga .ml .cf and other free domains.The numbers of abuse cases are increased with the use of free domains.If you want to host free domain you need to get approval from our abuse/security team

1.g) Hosting Courier Site’s are not allowed under our server.If hosted and notified by our Team We will suspend it.For unsuspension client he/she should send us the Company Registration proof,Identity Proof Provided by the Government After verification we will unsuspend the account. Failure of providing proof within the timeframe will held in service cancellation and no refunds

1.h) U.S. export control regulations forbid trade and impose economic sanctions and embargoes against certain targeted geographic regions, countries, and governments including: Iran, Cuba and Syria.So Hosting Accounts which Such TLD Are not allowed and it will be blocked.

1.i) Every cPanel will be allocated with 100% CPU,RAM : Upto 1GB,IO & IOPS : Upto 1 GB.In Shared environment the sites should maintain the resource under the limit and MySQL query timing should not take long to process.If any accounts using morethan the fair usage policy will be suspended and we can give single IP Address access for optimization and no Refund will be given

1.j) Uptime The uptime of a server is defined as the reported uptime from the operating system of the server which may differ from the uptime reported by individual services.CloudMate Softwares cannot 100% gaurantee the uptime status of any server for many factors which may include but not limited to updates to software, malicious or intentional activities, hardware failure, acts of God defined as conditions beyond our (CloudMate Softwares and/or our vendors that provide equipement or services to us) control that interupts services at a facility.

1.k) Websites/Servers Down Due to Firewall IP Block Caused by Failed Login Attempts/Excess number of connections from Particular IP are not covered under the Uptime gurantee.

1.l) Any service interruptions or downtime due to scheduled maintenance by CloudMate Softwares or our network providers will not count towards the uptime guarantee. CloudMate Softwares is not liable in any way for failure of third party services.

1.m) CloudMate Softwares will not be liable for failure or delay in performing its obligations if such failure or delay is due to circumstances beyond its reasonable control, including but not limited to acts of any governmental body, war, insurrection, sabotage, embargo, fire, flood, strike or other labour disturbance, interruption of or delay in transportation, unavailability of, interruption or delay in telecommunications or third party services (including DNS propagation), failure of third party software or hardware or inability to obtain raw materials, supplies or power used in or equipment needed for provision of the Services.

1.n) Mailing Policy and Limits: Sending Bulk mails are not allowed on our server,Per cPanel account can send 150 Mails Per Hour.If any accounts seems to be spamming it will be suspended with or without any notice.Doing Bulk Mails needs VPS/Dedicated Servers for your Purpose.There will be no refund offered incase of any spamming issue caused due to your services’s

1.o) All services provided by CloudMate Softwares may be used for lawful purposes only. Examples of unacceptable material include: IRC Bots, Proxy Scripts, Anonymizers, Pirated Software, Warez, image hosting only sites that do not host an actual domain/normal website content, Escrow, High-Yield Interest Programs(HYIP), Bank Debentures ,Livechat/Chat Scripts,Download sites(Pirated softwares), Bank Debenture Trading Programs, and Prime Banks Programs, lottery sites, muds, rpg’s, hate sites,Facebook Bots,Instagram bots (Social Networking Related Bots), hacker focused sites/archives/programs, sites promoting illegal activities,Flash Games or Online Gaming Sites,Movie’s,MP3 Songs,File hosting. No refunds will be given.

1.2) Resellers: we will suspend the site in question and will notify you so you may terminate the account. We will further monitor your activity; more than one infraction of this type may result in the immediate termination of your account. No refunds will be given.

1.2.a) Direct customers: Your services will be terminated with or without notice. Violations will be reported to the appropriate law enforcement agency. No refunds will be given.

1.2.b) It is your responsibility to ensure that scripts/programs installed under your account are secure and permissions of directories are set properly, regardless of installation method. When at all possible, set permissions on most directories to 755 or as restrictive as possible.

Reseller Hosting Policies

3.1) Shared Hosting Packages: You are not allowed to use the hosting for Backup Storage,File Hosting/File Sharing/Image Hosting,You are not allowed to Store any Personal Zip files or backup of your files as an Zip in the server.The hosting should contains only the Files used by the Website scripts.

3.2) In Shared/Reseller/Master/Alpha Environment You are not allowed to Keep Mails more than 2 GB of space per cPanel.If you need space for Email You can upgrade your account to Email Hosting Plans GSuite or VPS

3.3) Shared Hosting,Reseller Hosting,Master Reseller & Alpha Reseller Hosting Plans Customers should run their/their clients Websites As per the Policies Defined.All your sites will be hosted in Shared Environment so every cPanel you are hosted will have only limited Resource Allocated.We have rights to suspend/terminate the cPanel/Account in question with/without Notice which is involved in Resource Abuses like CPU,RAM,MYSQL,IO,IOPS,EP.

3.4) As its an Shared Environment Other Websites/Reseller’s Clients websites will also be hosted on the server so if any domains/account Violating the FUP/TOS/CPU Resources We will Suspend/Block the HTTP Access of the site in question with/without notice to stablize the Server

3.5) You can able to host only average Traffic Websites in shared Environment in shared environment.incase of any High Traffic sites you should consider hiring an VPS/Dedicated Servers as per your website requirement.

Fair Usage Policy (FUP)

4.1) User should not:

a) Use 20% or more of system resources for longer then 90 seconds. There are numerous activities that could cause such problems; these include: CGI scripts, FTP, PHP, HTTP,MySQL etc.

b) Run stand-alone, unattended server-side processes at any point in time on the server. This includes any and all daemons, such as IRCD.

c) Run any type of web spider or indexer (including Google Cash / AdSpy) on shared servers.

d) Run any software that interfaces with an IRC (Internet Relay Chat) network.

e) Run any bit torrent application, tracker, or client. You may link to legal torrents off-site, but may not host or store them on our shared servers.

f) Participate in any file-sharing/peer-to-peer activities

g) Run any gaming servers such as counter-strike, half-life, battlefield1942, etc

h) Run cron entries with intervals of less than 15 minutes.

i) When using PHP include functions for including a local file, include the local file rather than the URL. Instead of include(“http://yourdomain.com/include.php”) use include(“include.php”) j) Any accounts that is created without updating the nameserver or with out a DNS records Pointing to our servers will be removed with or without Notice.

4.2) Unlimited disk space and bandwidth means there is no set limits on our packages. CloudMate Softwares want you to have the resources you need to build your site without any limits. But, however we do need to make sure we continue to provide a full active service to all our customers. As such we do require all customers to be fully compliant with our Fair Usage Policy and Terms and Conditions. Customers on unlimited hosting packages this includes but not limited to shared hosting packages. As a customer of CloudMate you agree to be subject to the following fair usage policy: The account will be primarily used for the purposes of web hosting.

4.3) Unacceptable use include, but are not limited to, large file storage and making downloads of large files such as but not limited to media files, zipped folders and programme files. File downloads are permitted, but only in the context of a functioning website. The hosting account may not cause problems with performance of other hosting accounts hosted on the same server by making excessive demands on the resources of the server. This includes, but is not limited to, the CPU usage required to perform data processing on the account for the purposes of taking backups and other administrative tasks as well as the CPU usage required to actually serve the site on the hosting account. As a customer you agree that CloudMate Softwares will be determining whether an infringement of this ‘fair use’ policy has occurred. Wherever possible, CloudMate Softwares will propose alternative hosting arrangements should an infringement of this policy occur. These may include, but are not limited to, moving to a hosting plan with quoted disk space and bandwidth limits. If we identify an account that is not in compliance with our Fair Usage Policy or that has the potential to negatively impact the performance of our server, we will be required to temporary suspend the account. If this happens we will work with the customer in order to resolve the issue as quickly as possible. CloudMate Softwares reserves the right to revise its policies at any time without notice. Before placing order please read our terms / privacy policy / refund policy.  

4.4) We offer Jailed SSH/Shell access to any user’s in Shared Environment on Any case.If you are looking for root SSH Access you can consider taking VPS/Dedicated

Domains

As a PAID domain name registrant, you receive the benefits of holding the legal license rights of the domain name. This means that you can register the domain for a longer period of time (1-10 years) and where you identify yourselves in the WHOIS record of the domain. Legal license holders (paid domain name registrants) are able to sell or transfer their domains - just like it is common with any top level domain.

1. Accurate Information

You shall provide to us accurate and reliable contact details and correct and update them within seven (7) days of any change during the term of the Registered Name registration, including: the full name, postal address, e-mail address, voice telephone number, and fax number if available of the Registered Name Holder; name of authorized person for contact purposes in the case of a Registered Name Holder that is an organization, association, or corporation; names of the primary nameserver and secondary nameserver(s) for the Registered Name; and the name, postal address, e-mail address, voice telephone number, and (where available) fax number of the technical and administrative contact for the Registered Name.

Your willful provision of inaccurate or unreliable information, your willful failure to update information provided to us within seven (7) days of any change, or your failure to respond for over fifteen (15) days to our inquiries concerning the accuracy of contact details associated with the Registered Name Holder's registration shall constitute a material breach of this agreement and be a basis for suspension and/or cancellation of the Registered Name registration. In the event you shall intend to license use of a domain name to a third party, you are nonetheless the Registered Name Holder of record and are responsible for providing your own full contact information and for providing and updating accurate technical and administrative contact information adequate to facilitate timely resolution of any problems that arise in connection with the Registered Name. A Registered Name Holder licensing use of a Registered Name according to this provision shall accept liability for harm caused by wrongful use of the Registered Name, unless it discloses the current contact information provided by the licensee and the identity of the licensee within seven (7) days to a party providing the Registered Name Holder reasonable evidence of actionable harm. We shall provide notice to each new or renewed Registered Name Holder stating: i) The purposes for which any Personal Data collected from the applicant are intended; ii) The intended recipients or categories of recipients of the data (including the Registry Operator and others who will receive the data from Registry Operator); iii) Which data are obligatory and which data, if any, are voluntary; and iv) How the Registered Name Holder or data subject can access and, if necessary, rectify the data held about them. By using our services, you consent to such data processing. You shall represent that notice has been provided equivalent to that described in this agreement to any third-party individuals whose Personal Data are supplied to us by you, and that you have obtained consent equivalent to that referred to in this article of any such third-party individuals. We agree that we will not process the Personal Data collected from you in a way incompatible with the purposes and other limitations about which we have provided notice to you in accordance with this article. We agree that we will take reasonable precautions to protect Personal Data from loss, misuse, unauthorized access or disclosure, alteration, or destruction. We shall use commercially reasonable efforts to enforce compliance with the provisions of the registration agreement between us and any Registered Name Holder that relate to implementing the requirements of this article or any Consensus Policy. We shall, upon notification by any person of an inaccuracy in the contact information associated with a Registered Name sponsored by us, take reasonable steps to investigate that claimed inaccuracy. In the event we learn of inaccurate contact information associated with a Registered Name we sponsor, we shall take reasonable steps to correct that inaccuracy. Our privacy statement, located on our Web site and incorporated herein by reference sets forth your and our rights and responsibilities with regard to your personal information. You agree that we, in our sole discretion, may modify our privacy statement at any time as we deem fit. We will post such revised statement on our Web site at least thirty (30) calendar days before it becomes effective. You agree that, by using our services after modifications to the privacy statement become effective, you will be deemed to have agreed to these modifications. You acknowledge that if you do not agree to any such modification, you may terminate this Agreement. We will not refund any fees paid by you if you terminate your Agreement with us. We will not process the personal data that we collect from you in a way incompatible with the purposes and other limitations described in our privacy statement and we will take reasonable precautions to protect your personal data from loss, misuse and unauthorized access, disclosure, alteration or destruction. Subject to the requirements of this agreement and our Privacy Policy, in order for us to be able to comply with current or future rules and policies for the domain name system, you hereby grant to us the right to disclose some or all of your Personal Data to third parties who follow certain disclosure procedures as required by us. You understand and agree that we may be required to make this information available to identified third parties who agree not to use it to (a) allow, enable or otherwise support the transmission of mass unsolicited, commercial advertising or solicitations via e-mail (spam) or (b) enable high volume, automated, electronic processes that apply to our systems to register domain names. All information provided can be modified on our websites and on https://host.cloudmate.in in particular. 

2. Expiration and Renewal of Domain Names

You acknowledge that it is your responsibility to keep your own records and to maintain your own reminders regarding when your domain name registration or other Services are set to expire. As a convenience to you, and not as a binding commitment, we may notify you via an email message or via your account when renewal fees are due. After expiration of the term of domain name registration Services, you acknowledge that gTLDs (generic Top Level Domain) Registry Operators may provide procedures or grace periods during which expired domain name registrations may be renewed. You acknowledge that you assume all risks and all consequences if you wait until close or after the end of a domain name registration term to attempt to renew the registration. You agree to pay any eventual post-expiration renewal or redemption fees (e.g. Restore fees) at the price then displayed on our website. We will email a domain renewal notification approximately one (1) month and approximately one (1) week prior to each such domain name's expiration. In addition, if a domain name is not renewed and the corresponding registry allows a grace period, we will email an additional renewal notification within five (5) days after the expiration of such domain name's registration. All these renewal reminders will be sent to the email address associated with your account. You agree to always ensure that this email address will continue working even in the case of the expiration or deletion of one of your domains. It is your sole responsibility to keep the email address accurate and check it regularly. You agree that after expiration of the term of a domain name registration we may, for a period of forty-five (45) days ("Deactivation Period"), either: i) remove the domain name from the zone of the top-leveldomain; or ii) direct the domain to nameservers and IP address(es) of website(s) designated by us, including, without limitation, to IP address(es) which host a parking page or a commercial website that may display advertisements. Any revenue generated via this method during this period will be payable only to us. You will have no claim over any earnings from this nor are you entitled to any compensation in exchange. If you do not contact us to pay for and renew the domain prior to the end of this Deactivation Period, you agree that you have abandoned the domain and you relinquish any and all rights that you may have had to the domain to us other than the rights that we provide to you in this Agreement

3. Trademark Policy

For each Domain Registration, Transfer or Renewal, you shall represent that, to the best of your knowledge and belief, neither the registration of the Registered Name nor the manner in which it is directly or indirectly used infringes the legal rights of any third party, whether in your own jurisdiction or in the jurisdiction of CloudMate Softwares

4. Registrants' Benefits

You may Refer to ICANN Link for the following... Registrants' Benefits and Responsibilities

5. Acceptable Use

Use of a domain name for any unlawful purpose is not permitted and could cause revocation of your domain name without notice. We are not bound to maintain a name registration in active status if any part of your registration agreement or these terms and conditions of use are violated. "Unlawful Use" will be determined based on the laws of the jurisdictions of CloudMate Softwares. The sending of unsolicited bulk E-mail ("spam") constitutes theft of service. You agree not to use your domain name(s) for this purpose. Such abuse includes spamming, flooding, or otherwise abusing free search engine services. You understand and agree that we reserve the right to revoke without refund any domain name which, in our sole judgment, has been used for any unlawful purposes, including but not limited to child pornography, child entrapment or abuse, advocacy of hatred, bigotry or violence towards persons or groups on the basis of their religion, race, ethnicity, sexual orientation or other immutable characteristics, theft of E-mail service, or as a source of unsolicited bulk E-mail or as an address to use for replying to unsolicited bulk E-mail, or in violation of our policies with respect to spamming or otherwise abusing free search engine services (see above). By registering a domain name you are acknowledging that you understand and agree to be bound by this policy

6. Breach

You agree that your failure to abide by any provision of this Agreement, any of our operating rules or policies, the dispute policy, or your willful provision of inaccurate or unreliable information as part of the application process, or your failure to update your information to keep it current, complete or accurate, or your failure to respond for over fifteen (15) calendar days to inquiries from us concerning the accuracy of the contact details associated with your domain name registration may be considered by us to be a material breach of this Agreement and that we may provide a written notice, describing the breach, to you. If within seven (7) calendar days of the date of such notice, you fail to provide evidence, which is reasonably satisfactory to us, that you have not breached your obligations under the Agreement, then we may delete the registration or reservation of your domain name and/or terminate the other service(s) we provide to you without further notice. We will not refund any fees paid by you if we terminate your Agreement due to your breach. Any such breach by you shall not be deemed to be excused simply because we did not act earlier in response to that, or any other breach, by you. 

7. No Guarantee

You agree that, by registration of your chosen domain name, such registration does not confer immunity from objection to either the registration or use of your domain name. 

 

Privacy Policy

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

  • Account means a unique account created for You to access our Service or parts of our Service.

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to CloudMate Softwares, 31-A, Govindpuri-H, Swej Farm, Jaipur IN-302019.

  • Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.

  • Country refers to: Rajasthan, India

  • Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.

  • Personal Data is any information that relates to an identified or identifiable individual.

  • Service refers to the Website.

  • Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.

  • Third-party Social Media Service refers to any website or any social network website through which a User can log in or create an account to use the Service.

  • Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

  • Website refers to CloudMate Hosting Services, accessible from https://host.cloudmate.in

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

  • Email address

  • First name and last name

  • Phone number

  • Address, State, Province, ZIP/Postal code, City

  • Usage Data

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:

  • Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.

Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser. Learn more about cookies: What Are Cookies?.

We use both Session and Persistent Cookies for the purposes set out below:

  • Necessary / Essential Cookies

    Type: Session Cookies

    Administered by: Us

    Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.

  • Cookies Policy / Notice Acceptance Cookies

    Type: Persistent Cookies

    Administered by: Us

    Purpose: These Cookies identify if users have accepted the use of cookies on the Website.

  • Functionality Cookies

    Type: Persistent Cookies

    Administered by: Us

    Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

  • To provide and maintain our Service, including to monitor the usage of our Service.

  • To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.

  • For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.

  • To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.

  • To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.

  • To manage Your requests: To attend and manage Your requests to Us.

  • For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.

  • For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

We may share Your personal information in the following situations:

  • For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
  • With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
  • With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside. If You interact with other users or register through a Third-Party Social Media Service, Your contacts on the Third-Party Social Media Service may see Your name, profile, pictures and description of Your activity. Similarly, other users will be able to view descriptions of Your activity, communicate with You and view Your profile.
  • With Your consent: We may disclose Your personal information for any purpose with Your consent only and will not Submit or Disclose any Personal Information or Server Stored Data to any Government Agency or Private Agency unless permitted.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

  • Comply with a legal obligation
  • Protect and defend the rights or property of the Company
  • Prevent or investigate possible wrongdoing in connection with the Service
  • Protect the personal safety of Users of the Service or the public
  • Protect against legal liability

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Children's Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

Billing & Refunds

1. At this time we offer Monthly,Quaterly,Semi-Annually,Annually According to the Hosting Plans.We do offer our Customers with an 7 days Moneyback Gurantee So you can use the service at risk free.

2. The cron timing will be on 9:00 AM As per the IST Its the cron time the invoice generation,Service Cancellation,Suspension,Termination,Late Fee Addition will be Done

3. We accept Paypal | Credit/Debit Cards International | Indian Cards,Netbanking,IMPS,UPI,RTGS,NEFT.

4. For every services renewals due invoice will be generated before 4 days from your due date,Its your Responsibility to do the Payment in time to avoid any service suspension/termination.Every Service will be suspended on 2nd day from the due date and terminated on 7th day from the due date.Incase if your service got terminated because of your Payment issue We are not responsible for any files/contents inside your Hosting Plan.As it your whole responsibility to do the Payment in time.

5. There will not Refund in case of Domain Name Registrations, Virtual Private Servers or Dedicated Servers

Students Pack and Conditions

  1. All CloudMate Hosting Terms of use will apply on Students Pack. Kindly Check CloudMate Hosting Terms of Use.
  2. Students Pack shall only be applicable for Children with an age of 10 Years to 18 Years under the Guidance and No Objection of Parent/Guardian.
  3. Hosting Owners ( Students) are not allowed to allowed to Host an Commercial Websites. Hosting Services are Limited to Educational Purposes like Testing of PHP Script, Development of any PHP Script or Learning through PHP.
  4. Students May ask for any Type of PHP Scripts for Educational Purpose but is liable for any harm that is caused due to User. Student Pack will be Disabled in case any Suspicious activities are found.
  5. We reserve the right to refuse service to anyone. Any material that in our judgment that is obscene or threatening is prohibited and will be removed from our servers with or without notice. Failure to respond to email from our abuse department within 48 hours may result in the suspension or termination of your services. If in doubt regarding the acceptability of your site or service, please contact us and we will be happy to assist you.
  6. You shall agree to use only licensed and legal third party softwares in connection with your use of our services. CloudMate Softwares reserves the right to suspend or cancel a customer’s access to any or all services provided, at any time, or when CloudMate Softwares decides that the account has been inappropriately used or otherwise.
  7. Students Pack will be disabled in case any Server Abuse is found.
  8. CloudMate Softwares reserves the Right to check User’s cPanel Files from Time to Time to check for any Voilation of policy or Server Abuse.
  9. In Case of any Abuse/Copyright Report, the Parent/Guardian shall be liable to Answer to the Copyright Owner. CloudMate Softwares shall not be responsible or liable to answer any Copyright Owners.

Billing & Refunds for Students Pack:

  1. CloudMate Softwares offers 1st Month of Free Service for Students Pack and later Charges will be already specified on the Application Form. Users may also upgrade their Hosting Plans.
  2. For every services renewals due invoice will be generated before 4 days from your due date,Its your Responsibility to do the Payment in time to avoid any service suspension/termination.Every Service will be suspended on 2th day from the due date and terminated on 7th day from the due date.Incase if your service got terminated because of your Payment issue We are not responsible for any files/contents inside your Hosting Plan.As it your whole responsibility to do the Payment in time.
  3. No Refund will be Granted in any Case.

Jurisdiction

The laws of the Republic of India shall govern this agreement. 

In any event of dispute, the area of Jurisdiction would be Jaipur, Rajasthan only.

Disclaimer

CloudMate Softwares shall not be responsible for any damages your business may suffer. CloudMate Softwares makes no warranties of any kind, expressed or implied for services we provide. CloudMate Softwares disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, no deliveries, wrong delivery, and any and all service interruptions caused by CloudMate Softwares and its employees.CloudMate Softwares has rights to Change the Terms of Service/Refund Policy/Pricing of Plans anytime with or without Notice.All customers would be bound by the newest terms published on the website.